Frequently Asked Questions!
ORDERS
Q) Is my order confirmed? I haven’t received any confirmation email/message.
A) Every order automatically triggers a confirmation email. If you don't see it, check your spam or promotions folder.
If it's still missing, email help@awara.in with your name, registered email, phone number, and payment screenshot, and we'll resend it.
Q) How do I edit my order?
A) You can edit your order only before it's shipped.
Email help@awara.in with the subject "Edit Order – [Order Number]" and the changes you need. We'll update it within 2 business days.
Q) How do I cancel my order?
A) Orders can be cancelled within 24 hours of placing them, and only if not yet shipped. Shipped orders cannot be cancelled. Email help@awara.in with the subject "Cancel Order – [Order Number]". We'll confirm once it's done.
Please Note: Made-to-order products are not eligible for cancellation.
Q) How do I change my registered number or email address?
A) Email help@awara.in with the subject "Update Contact – [Order Number]" and your new details. We'll update it within 2 business days.
Q) How do I change my shipping address?
A) Address changes are possible only before the order is shipped.
Email help@awara.in with the subject "Change Shipping Address – [Order Number]" and the updated address.
Q) The money was debited, but the order wasn’t placed. What do I do?
A) The amount is refunded automatically, usually within 7–10 business days.
If it doesn't reflect by then, check with your bank first. If you still need help, email help@awara.in with your payment details.
Q) Will sold-out products be restocked?
A) Most AWARA drops are limited edition and may not be restocked. Follow us on Instagram and join our mailing list for new releases.
EXCHANGE, RETURNS & REFUNDS
Q) How do I request an exchange or return?
A) Email help@awara.in within 5 days of delivery with:
- Your Order ID
- Whether you want a Return or Exchange
- The reason for your request
- Replacement size (if applicable)
We'll ask for a few details. Please reply within 48 hours, or the request won't be eligible.
The product must be unused, in original packaging, with the secure tag and all labels intact.
Q) Can I return or exchange a sale item?
A) No. Sale items are non-returnable/exchangeable, unless they arrive damaged or defective.
Q) I received a damaged or defective product. What do I do?
A) Email help@awara.in within 5 days of delivery with photos and your order number. Keep the secure tag and all labels intact. We'll review it and arrange a replacement or refund if eligible.
Q) My return was approved. When will it be picked up?
A) Pickup usually happens within 1–2 business days of approval. Keep the product in its original packaging, tags with the secure AWARA tag intact.
Q) When will I receive my refund?
A) Once your return reaches our warehouse and clears quality check, the refund is processed within 10 business days, to your original mode of payment.
- Prepaid orders: refunded to the original payment method. If that's unavailable, you'll get store credit.
- COD orders: see below.
Q) How are COD orders refunded?
A) COD refunds go back to the account you paid from at delivery (UPI or card), minus COD shipping fee. If you paid in cash, choose store credit or a UPI refund. For UPI, email your UPI ID to help@awara.in.
We'll never ask for your card, bank or UPI details over WhatsApp or phone.
SHIPPING
Q) When will my order be shipped?
A) Orders are usually shipped within 1–2 business days from our warehouse.
Q) When will my order be delivered?
A) Delivery timelines vary by location:
- Metros: 1–4 business days
- Rest of India: 4–7 business days
Delays may happen due to weather or courier issues. We'll keep you posted.
Q) How can I track my order?
A) You'll get a shipping confirmation email with a tracking link once your order is dispatched.
Q) Do you ship internationally?
A) Yes! AWARA ships worldwide but shipping cost is paid by customer 🌍
International orders go to a regional hub first, then to your local postal service for delivery. Delivery takes 2–4 weeks.
Q) Will I be charged customs or import duties?
A) Depending on your country, customs duties, VAT, or import fees may apply. These are set by your local authorities, are not included in our prices, and are payable by you on delivery.
⚠️ IMPORTANT NOTE
All AWARA products come with a secure tag. Do not cut or remove it.
Products with a removed, cut, or damaged tag are not eligible for return, exchange, or refund.
Need Help?
We’re here for you → 📩 help@awara.in