Important Note

All AWARA products come with a secure tag. Do not cut or remove it. Products with a removed or damaged tag are not eligible for return, exchange, or refund.

1. Cancellation by AWARA

We may cancel or refuse an order at our discretion due to:

• Product availability or quantity limits
• Pricing or listing errors
• Payment or verification issues
• Fraud detection or internal checks

If your order is cancelled (fully or partially), we'll notify you promptly and refund any amount paid.

2. Cancellation by Customer

• You can cancel within 24 hours of placing your order, provided it hasn't shipped. Orders cannot be cancelled once shipped.
• To cancel, email help@awara.in with your order number.

3. Returns & Exchanges

You can request a return or exchange within 5 days of delivery if:

• The item is unused and in original condition
• The original packaging, labels, and secure tag are intact
• The item was not bought on sale (sale items are non-returnable/exchangeable unless damaged or defective)

Email help@awara.in with your order number and reason. We'll ask for a few details. Please reply within 48 hours with the pictures, or the request won't be eligible. Once approved, we'll share pickup or exchange steps.

4. Damaged or Defective Products

Email help@awara.in within 5 days of delivery with photos and your order number. Keep the secure tag and all labels intact. We'll review and arrange a replacement or refund if eligible.

5. Refunds

• Approved refunds are processed within 10 business days.
• All refunds are made to your original mode of payment.
• Prepaid orders are refunded to the original payment method. If that isn't available, the refund is issued as store credit.
• COD orders are refunded to the account you paid from at delivery (UPI or card), minus COD shipping fee. If you paid in cash, choose store credit or a UPI refund. For a UPI refund, email your UPI ID to help@awara.in.
• We will never ask for your card, bank account or UPI details over WhatsApp or phone.
• If payment was deducted but the order failed, the amount is refunded automatically. Contact your bank if the reversal is delayed.

If your product qualifies, email help@awara.in with your order number and reason for return. Once approved, we’ll share the next steps for pickup or exchange.

Need Help?

We’re here for you. 📩 help@awara.in